Downloadable version.
Tickets
Do I have to get a ticket in advance, or can I get one at the gate?
No, tickets can be purchased at the gate.
Tickets can also be purchased online at https://potterparkzoo.org/ticket-sales/
Is there a limit to the number of arrival time reservations I can order?
Yes. Reservations are limited to nine. If you have a group larger than nine, please call 517-342-2765.
Do I need to print my tickets?
Guests do not need to print tickets. We scan the screen on your mobile device. Please have your barcode(s) visible when approaching the parking booth and admissions booth for quick entry.
How long can I stay at the zoo?
Once you’re here, you are welcome to stay as long as you would like until the zoo closes.
If I leave the zoo, can I re-enter?
Yes, you may re-enter the same day by showing your ticket.
What if I have a valid general admission coupon to come to Potter Park Zoo?
You may use an admissions coupon at the gate.
I have a membership to another zoo or aquarium. Will that still work for free or reduced rate admission?
We will accept reciprocal members at the gate only. Online tickets for reciprocal members will not be available.
Can I use a “Zoo in Your Neighborhood” pass to visit the zoo?
Yes! You can use a “Zoo in Your Neighborhood” pass to visit the zoo. Visit our ZIYN page for more info on visiting the zoo with a zoo pass.
Your Visit
What are your hours?
Please visit our Plan Your Visit page to see the latest hours. Guests have one hour to leave the zoo after closing.
Can I bring food and beverages with me?
Refillable water bottles are highly encouraged. Due to limited seating we recommend all picnic lunches be consumed in the park.
Are there wheelchairs, electric mobility devices, wagons, and strollers available for rent?
Yes. You can rent wheelchairs, electric mobility devices, strollers and wagons at the Zoo. Learn more about pricing here.
Ingham County Park and Zoo Rules AND Regulations
Click HERE for the Ingham County Park and Zoo Rules and Regulations. Please email the Zoo at zoocontact@ingham.org or call the Ingham County Parks Department at 517-676-2233 if you have questions.
Accommodations
Does Potter Park Zoo offer staff to assist with translation, wheelchair support, or sign language?
All accommodations (i.e. staff assisting with wheelchairs, sign language interpreters or translating) must be requested two weeks in advance to guarantee availability.
Does Potter Park Zoo participate in EBT, WIC or other discounted admissions programs?
Although the zoo does not participate in these specific programs, we offer our own program that provides Family Zoo Passes to local community partners, allowing families to check out the passes for free. You can find our partners listed on our Zoo in Your Neighborhood (ZIYN) page.
What is included in a Family Zoo Pass?
When a family checks out a family zoo pass from a community partner location, they will receive free admission and parking. A pass is valid everyday that the zoo is open and for most events. They are not available for 21+ over events like Zoo Nights. If you have further questions please reach out to Mariah Martinez, 517-372-2751.
Where is the nearest bus stop if I am riding a CATA bus?
The nearest bus stop for guest is on Pennsylvania Avenue, across from Baker Street.
Where can I check out sensory bags and headphones?
Sensory bags can be checked out at the Welcome Center and Discovery Center front desks during normal business hours.
Where can I check out the zoo’s animal signage that is transcribed into braille?
The Welcome Center front desk.
Does the zoo offer sensory friendly programming?
Potter Park Zoo offers FALCONERS. FALCONERS is designed to allow children or adults of all ages with special needs and unique abilities (such as autism or developmental disabilities) and their whole family to have an enriching educational experience in a safe, welcoming and sensory friendly environment. Registration is required to attend the monthly free events.
Does Potter Park Zoo provide a virtual tour of the zoo?
Yes, Potter Park Zoo provides a virtual tour of the zoo and it is available on our Virtual Tours page.
Does Potter Park Zoo provide audio tours of the zoo?
Yes, Potter Park Zoo provides an audio tour of the Feline House and Reptile House. They can be listened to on our Audio Tours page.
How can I inform the zoo about any specific needs I may have in case of a medical emergency during my visit?
If you plan to visit Potter Park Zoo and wish to notify us of any specific needs related to a potential medical emergency, please contact us in advance by emailing zoocontact@ingham.org or calling Public Safety at 517-230-3790.
