Frequently Asked Questions

Details are evolving, check this page often for any updates 

Should I visit the zoo?

Do not visit the zoo if: 

–  You have been asked to self-isolate or self-quarantine

    by the health department or doctor

–  You have been in close contact with someone that has    

    confirmed case of COVID-19 in the past 14 days

Please stay home if you have any of these symptoms or feel sick: 

–  New or worsening cough

–  Shortness of breath or chest tightness

–  Fever (temperature over 100.4)

Thank you for helping to keep the zoo a safe place for everyone! 

If you feel sick before your scheduled reservation, we ask that you not visit the zoo. If you begin feeling sick while at the zoo, reach out to our staff so that someone from the on-site team may assist you​.

The changes we have put in place are meant to create the safest possible environment for everyone at the zoo. We ask that everyone follow mask wearing and social distancing protocols throughout the zoo, as well as respiratory etiquette and hand hygiene.

Do I have to wear a mask? What about my kids?

Masks are required at all times (may be removed when eating and drinking).

Every guest who enters the zoo is expected to support the shared responsibility of keeping themselves, other guests, zoo staff, and animals safe by social distancing and wearing a mask. Disposable masks will be available for purchase at the admission gates for 50 cents each.

What are you doing to keep the animals safe?

Animal care staff are wearing the appropriate personal protective equipment (PPE) during their shifts to keep our animals safe.

Will it be possible to follow social distancing protocols inside the zoo?

Yes, absolutely. You will see markers in many areas as well as signage throughout the zoo to remind you to follow these guidelines. We have indicated a one-way path to help control traffic flow.


TICKETS

Do I have to get a ticket in advance, or can I get one at the gate?

All visitors (even those under two) are encouraged to purchase a timed-entry ticket online before arriving at the zoo. This is to help limit the number of people in the zoo and to promote social distancing. Members will still be free, but need to reserve an arrival time online before your arrival.

Guests can purchase their tickets at the gate without reserving an arrival time, but we cannot guarantee admittance at the time of your arrival due to capacity limits. You may have to wait for the next available time window if the zoo is at maximum capacity when you arrive. Once you’re here, you are welcome to stay as long as you would like.

Tickets can be purchased online at https://potterparkzoo.org/ticket-sales/

Can I check-in early for my reserved time?

Please do not join the check-in line more than 15 minutes prior to your reserved time.

Is there a limit to the number of arrival time reservations I can order?

Yes. Reservations are limited to nine. If you have a group larger than nine, please call 517-342-2765.

Do I need to print my timed-entry tickets?

Guests do not need to print tickets. We scan the screen on your mobile device. Please have your barcode(s) visible when approaching the parking booth and admissions booth for quick entry.

How long can I stay at the zoo?

You will be prompted to select an entry time window during the ticketing process. This designates when you are able to enter the zoo. Once you’re here, you are welcome to stay as long as you would like.

What if I have a valid general admission coupon to come to Potter Park Zoo?

You may use an admissions coupon at the gate as a walk up. If you’d like to reserve an arrival time, please call 517-342-2765 to exchange your coupon for a timed entry ticket. Coupons will be extended 3 months past their expiration date.

What if I make a reservation and then I’m unable to attend at the date/time I selected?

If you are no longer able to visit during your reserved time, please let us know so we can help you reschedule your visit and make your unused tickets available for other guests.

Members call Kelly at 517-342-2717

General Admission call Ruby at 517-342-2765

I have a membership to another zoo or aquarium. Will that still work for free or reduced rate admission?

We will accept reciprocal members at the gate only. Online tickets for reciprocal members will not be available.

Can I use a “Zoo in Your Neighborhood” pass to visit the zoo? 

Yes! You can use a “Zoo in Your Neighborhood” pass to visit the zoo. Please note, we are limiting how many guests can visit the zoo at one time. Those with a ZIYN pass may have to wait for the next available time slot if the zoo is at the maximum reduced capacity.

Visit our ZIYN page for more info on visiting the zoo with a zoo pass.


YOUR VISIT

What are your hours?

Please visit our website to see the current hours. Guests have one hour to leave the zoo after closing.

Can I bring food and beverages with me?

For the safety of valued guests, team members, and the animals in our care, no outside food or beverage is allowed.

Are there wheelchairs, electric mobility devices, wagons, and strollers available for rent?

Yes. You can rent wheelchairs, electric mobility devices, strollers and wagons at the Zoo.  They will be disinfected before and after each use.