Frequently Asked Questions

Should I visit the zoo?

Do not visit the zoo if: 

–  You feel sick
–  You have been asked to self-isolate or self-quarantine by the health department or doctor

–  You have been in close contact with someone that has confirmed case of COVID-19 in the past 14 days

If you begin feeling sick while at the zoo, reach out to our staff so that someone from the on-site team may assist you​.Thank you for helping to keep the zoo a safe place for everyone!

Do I have to wear a mask? 

Due to a rise in COVID transmission rates, Ingham County has required that all zoo visitors wear masks inside buildings, including the Discovery Center, the Bird and Reptile House, the Feline/Primate building, and the AniMall gift shop and restrooms. Disposable masks will be available for purchase at the zoo gate.

What are you doing to keep the animals safe?

Animal care staff are wearing the appropriate personal protective equipment (PPE) during their shifts to keep our animals safe.

Will it be possible to social distance inside the zoo?

You will see markers in many areas as well as signage throughout the zoo to guide guests in social distancing. We have indicated a one-way path through the zoo.


TICKETS

Do I have to get a ticket in advance, or can I get one at the gate?

All visitors (even those under two) are encouraged to purchase a timed-entry ticket online before arriving at the zoo.

Tickets can be purchased online at https://potterparkzoo.org/ticket-sales/

Is there a limit to the number of arrival time reservations I can order?

Yes. Reservations are limited to nine. If you have a group larger than nine, please call 517-342-2765.

Do I need to print my timed-entry tickets?

Guests do not need to print tickets. We scan the screen on your mobile device. Please have your barcode(s) visible when approaching the parking booth and admissions booth for quick entry.

How long can I stay at the zoo?

Once you’re here, you are welcome to stay as long as you would like.

If I leave the zoo, can I re-enter? 

Yes, you may re-enter the same day by showing your ticket.

What if I have a valid general admission coupon to come to Potter Park Zoo?

You may use an admissions coupon at the gate as a walk up. If you’d like to reserve an arrival time, please call 517-342-2765 to exchange your coupon for a timed entry ticket.

I have a membership to another zoo or aquarium. Will that still work for free or reduced rate admission?

We will accept reciprocal members at the gate only. Online tickets for reciprocal members will not be available.

Can I use a “Zoo in Your Neighborhood” pass to visit the zoo? 

Yes! You can use a “Zoo in Your Neighborhood” pass to visit the zoo. Visit our ZIYN page for more info on visiting the zoo with a zoo pass.


YOUR VISIT

What are your hours?

Please visit our website to see the current hours. Guests have one hour to leave the zoo after closing.

Can I bring food and beverages with me?

Refillable water bottles are highly encouraged. Due to limited seating we recommend all picnic lunches be consumed in the park.

Are there wheelchairs, electric mobility devices, wagons, and strollers available for rent?

Yes. You can rent wheelchairs, electric mobility devices, strollers and wagons at the Zoo.